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Refund / Cancellation Policy

Last updated: September 2026

1. How to cancel or change a booking

All cancellations, changes, and refund requests must be made by phone at (844) 833-1026. This ensures your request is handled against the live airline record and you receive the correct amount back.

2. Airline fare rules govern

  • · Refundable fares are refunded to your original form of payment, minus any airline-imposed penalties.
  • · Non-refundable fares may be converted to airline credit valid for future travel with the same airline, where the airline's rules allow it.
  • · Basic economy and promotional fares are typically non-refundable and non-changeable.

3. Airline-initiated cancellations

If the airline cancels or significantly changes your flight, you are entitled to a full refund of the unused ticket or rebooking on an alternative flight at no extra cost. Call us and we'll process it immediately.

4. Service fees

Any service fee disclosed to you at the time of booking is charged for the assistance provided and is non-refundable once the booking is confirmed. Airline fees and fare differences follow the airline's own rules.

5. Refund timelines

Approved refunds are submitted to the airline and your card issuer immediately after processing. Refunds typically appear on your statement within 7–14 business days, depending on your bank.

6. Questions

The fastest way to resolve any cancellation or refund matter is a quick call — our agents are available 24/7.